Less repetitive support work
Measure how many routine questions can be handled safely.
After-purchase support, with a human backup
Fewer repeat questions. More time for your store.
An AI support assistant being built for Shopify apparel and accessory stores. Help shoppers with order updates, size questions, returns, and exchanges—using your store’s own information, with a handoff when a person is needed.
Founding pilot: $49 for the first month, then $149/month. Cancel anytime. No payment collected on this page.
Planned reply · example only
ShopperCan I exchange this for a larger size?
SeamhelpI can explain your exchange window and which sizes are still listed. A person on your team approves any order change.
The purchase is done. The questions aren’t.
- “Where’s my order?”
- “How does this fit?”
- “Can I exchange it?”
You shouldn’t have to start from scratch every time a customer asks. We’re testing a better way to handle the familiar questions without losing the personal touch.
How Seamhelp is designed to work
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1
Bring your store knowledge together.
During a pilot, we’ll work with you to connect the necessary Shopify order information, size charts, and return and exchange policies. Access requirements and permissions will be agreed before connecting anything.
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2
Give shoppers a useful first answer.
The planned assistant will answer routine questions around the clock from approved store information, rather than inventing policies or promises.
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3
Keep a person in control.
Unclear questions, exceptions, and sensitive requests go to your team. Refunds, cancellations, and other order changes are not authorized by the assistant during the pilot.
What we’ll measure together
Clearer answers for shoppers
Review response accuracy and handoff quality with your team.
More opportunities for exchanges
Make eligible exchange options easier to understand, without hiding refunds or overriding your policy.
These are pilot goals—not proven results or guarantees. Seamhelp is in pre-launch validation; the production product has not been built yet.
Founding pilot
$49 for your first month
Then $149/month · Cancel anytime
A hands-on pilot to learn whether Seamhelp is useful for your store. We’ll agree on scope, data access, and success measures before starting. No charges or subscription begin when you request a pilot. Billing currency and any applicable taxes will be confirmed before you pay.
- No payment collected on this page.
- Applying does not commit you to paying.
- During the pilot, a person approves refunds, cancellations, and order changes.
FAQ
Is this available now?
We’re inviting stores to help validate the idea through a hands-on founding pilot. This is not a live, fully automated Shopify app yet.
What if the assistant gets an answer wrong?
The design goal is to answer only from approved store information and verified order data, and escalate when information is missing or uncertain. AI can still make mistakes. We’ll review responses during the pilot and keep sensitive decisions with your team.
Can it work alongside Gorgias or Shopify Inbox?
That is the intention. We’ll check your current workflow before a pilot; there is no production Gorgias or Shopify Inbox integration available yet.
How long will setup take?
Our target is a first setup session of about an hour once the required information is ready. Timing depends on your tools and policies, and will be confirmed with you.
Will it issue refunds or change orders?
Not during the pilot. It can explain your approved policies and help route requests. A person approves refunds, exceptions, cancellations, and order changes.
What happens after I apply?
We’ll review your store and contact you about fit, pilot scope, and next steps. Applying does not commit you to paying.
Request a pilot
Tell us where support gets repetitive.
Request received
Thanks—your pilot request is in. We’ll review your store and follow up about fit and next steps. You have not been charged.